Orders

• Can I cancel my order?

  First, please contact portland@care.enervee.com or via phone +1 888 684 8676 for an update on the order status. You may contact us M-F 9:00A-5:00P PST. * Please note: Orders can only be canceled within 24 hours after its placed and items have not shipped. If items have shipped then please follo...

• How are my products delivered?

  Products are shipped via FedEx or USPS and are fulfilled by Lightbulbs.com. If you have not received your order, please refer to the tracking information that was provided and contact the shipper (FedEx or USPS). For partial shipments, missing items, or wrong items, please contact portland@care...

• How do I view my order?

  You can view your order in one of two ways: ● Refer to your order confirmation email If you did not receive an email check your spam folder. ● Log on to your PGE+ Marketplace profile and select ‘My Orders’ in the left-hand column.

• Is my payment information safe?

  Every possible precaution to protect your payment information is taken. All payments are processed using enterprise-level encryption, safety protocols and are PCI DSS compliant.

• What are your return policies?

  For products fulfilled by Best Buy: To initiate a return or an exchange, please contact portland@care.enervee.com or via phone +1 888 684 8676. You will have 15 days from the day you receive your appliance to initiate a return and can only process an exchange for the same item. For products ful...

• What if I need help to verify I'm a PGE customer and complete my order?

  Please contact customer support at portland@care.enervee.com or +1 888 684 8676 to complete the customer verification process. Our customer support team will ask you to provide a recent copy of your PGE bill, and a custom link will be provided to complete your order: Enter the custom link into y...

• What payment methods can I use?

  All major credit cards and debit cards, including Visa, Mastercard, and American Express are accepted at the time of purchase.

• Who do I contact to replace defective or damaged items?

  Returns related to defective thermostats Please contact portland@care.enervee.com or via phone +1 888 684 8676. Once the item is received after proof of defect from the manufacturer then we will issue a refund. Returns not related to warehouse errors, defective items, or damaged-in-shipment pro...

• Why must my billing and shipping address match?

  We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data.